Last updated: 28 February 2026
Peninsula In Home Care Services (“PIHCS”, “We”, “Us”, or “Our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our Website or contact us.
Website: https://pihcs.com.au
1. What Personal Information We Collect
We may collect personal information including:
- Full name
- Phone number
- Email address
- Residential address
- Information provided in enquiry or booking forms
- Information relevant to care service enquiries
- IP address and website usage data
If you contact us regarding care services, we may collect additional information necessary to assess your needs. Sensitive information (such as health-related details) will only be collected where reasonably necessary and with your consent.
2. How We Collect Information
We collect personal information when you:
- Submit an enquiry form
- Request a call-back
- Contact us by phone or email
- Subscribe to updates
- Interact with our Website
We may also collect information automatically through cookies and analytics tools.
3. Use of Your Information
We use personal information to:
- Respond to enquiries
- Assess and discuss care services
- Provide requested services
- Improve our Website
- Communicate important updates
- Comply with legal obligations
We do not sell your personal information.
4. Cookies and Website Tracking
Our Website may use cookies and similar technologies to:
- Improve user experience
- Analyse website traffic
- Measure performance
We may use third-party analytics tools such as Google Analytics.
You can disable cookies via your browser settings, though this may affect website functionality.
5. Disclosure of Personal Information
We may disclose personal information to:
- Service providers assisting us in operating our Website
- IT and hosting providers
- Professional advisers
- Regulatory authorities where required by law
All third parties are required to handle information securely and in accordance with privacy laws.
6. Storage and Security
We take reasonable steps to protect personal information from:
- Misuse
- Loss
- Unauthorised access
- Disclosure or alteration
Information may be stored electronically using secure systems.
While we implement security safeguards, no method of online transmission is 100% secure.
7. Access and Correction
You have the right to:
- Request access to your personal information
- Request correction of inaccurate or outdated information
To do so, please contact us using the details below.
8. Retention of Information
We retain personal information only as long as necessary to:
- Provide services
- Comply with legal and regulatory obligations
- Resolve disputes
9. Overseas Disclosure
Some service providers (such as analytics or hosting providers) may store data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate data protection standards are applied.
10. Children’s Privacy
Our Website is not directed to children under 18. We do not knowingly collect personal information from children without appropriate consent.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last updated” date.
12. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us:
Via our Website:
https://pihcs.com.au/contact
Or by phone using the details listed on our Website.